Shipping

 

Shipping method	Delivery time	Cost
Australia Standard Shipping	4-12* Business Days	FREE over $80 $8.95 under $80
Australia Express Shipping	1-3* Business Days	FREE over $150 $9.95 under $150
USA & Canada Express International Shipping	4-8* Business Days	FREE over $150 AUD $15 under $150 AUD
New Zealand Express International Shipping	1-10* Business Days	FREE over $100 AUD $12 under $100 AUD
UK & Ireland Express International Shipping	3-10* Business Days	$15 over $150 AUD $25 under $150 AUD
Asia Pacific Express International Shipping	4-8* Business Days	$15 over $150 AUD $25 under $150 AUD
Rest of World Express International Shipping	3-18* Business Days	$30 AUD
Store Pickup Pickup from Warrnambool, VIC, AUS	Processed on Weekdays Only Pick up available during store hours	FREE

*Please note: Timeframe estimates are from when the parcel is sent and are business days only.

 

Shipping Information

We know how important it is to receive your order quickly and we aim to send your orders out as fast as possible. Orders placed before midday are in most cases posted out the same day, if not the following business day. High volume periods and other factors may affect this timeframe. In rare cases you may be contacted before we can release your parcel, as soon as we can confirm any information required, your parcel will be on its way.

 

Postage & Tracking Your Parcel

Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days.

If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from.

If you have not received your parcel within 25 business days of your order being shipped please notify us at hello@jeanjail.com.au and we will begin an investigation into the matter.

Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your parcel asap.

 

SECURITY

In rare cases, you may be contacted before we can release your parcel. As soon as we confirm any information required, your parcel will be on its way. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the authorities.

 

Covid-19

Please note due to the impact of Covid-19 there may be some circumstances where delays are unavoidable. We reserve the right to extend our delivery times if we are required to close for a period, have decreased staff or have uncontrollable timeframes by a postal service.

 

Taxes & Duties

Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and are usually determined by the value of your order. If you choose not to pay taxes and duties and your order is returned to us we will refund your order minus shipping and any fees and charges your order had incurred due to this process.

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine security checks.

 

Incorrect Information & Failure to Collect

In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at hello@jeanjail.com.au and we will try our best to correct the mistake.

If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

 

Store Pickup

You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to have your order number ready eg. JJ#

Pickups will be processed Monday-Friday to make sure your parcel is ready for collection over the weekend please order before 12pm on Friday

Jean Jail, Shop 13, 1/49 Raglan Parade, Warrnambool, Victoria, Australia.